At Aloma Fashion, we strive to provide you with the best shopping experience possible. If you are not completely satisfied with your purchase, we offer a refund policy to ensure your satisfaction. Please review the following terms and conditions of our refund policy:
- Eligibility for Refunds:
- We accept refund requests for products that are unused, unworn, and in their original condition with all tags and packaging intact.
- Refund requests must be made within [number of days] days from the date of purchase.
- Some products, such as intimate apparel or items marked as final sale, may not be eligible for refunds. Please check the product description or contact our customer service for more information.
- Refund Process:
- To request a refund, please contact our customer service team with your order details and reason for the refund.
- Once your refund request is received and approved, we will provide you with instructions on how to return the product.
- You are responsible for the cost of shipping the product back to us, unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).
- Refund Method and Timing:
- Refunds will be processed using the original payment method used for the purchase.
- Please allow [number of days] for the refund to be processed and reflected in your account, depending on your financial institution’s policies.
- Exchanges:
- If you would like to exchange a product for a different size, color, or style, please contact our customer service team to arrange the exchange.
- Exchanges are subject to product availability. If the desired product is not available, we will process a refund instead.
- Damaged or Defective Products:
- If you receive a damaged or defective product, please contact our customer service team immediately for assistance.
- We may require photo evidence of the damaged or defective item before approving a refund or exchange.
Please note that the above refund policy applies to purchases made through our online store. For purchases made through third-party retailers or other channels, please refer to their respective refund policies.
If you have any questions or need further assistance regarding our refund policy, please don’t hesitate to contact our customer service team. We are here to help you and ensure your satisfaction with your Aloma Fashion purchase.